{"id":2,"date":"2015-01-28T12:12:45","date_gmt":"2015-01-28T12:12:45","guid":{"rendered":"http:\/\/cablefree.net\/support\/?page_id=2"},"modified":"2025-10-06T14:21:15","modified_gmt":"2025-10-06T13:21:15","slug":"about","status":"publish","type":"page","link":"https:\/\/www.cablefree.net\/support\/","title":{"rendered":"Support Home"},"content":{"rendered":"<p>Welcome to the CableFree Technical Support forum<\/p>\n<p><a title=\"CableFree\" href=\"http:\/\/www.cablefree.net\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"12\" data-permalink=\"https:\/\/www.cablefree.net\/support\/about\/attachment\/cablefree-logo\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo.png?fit=1150%2C325&amp;ssl=1\" data-orig-size=\"1150,325\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CableFree Logo\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo.png?fit=625%2C176&amp;ssl=1\" class=\"wp-image-12 size-medium\" src=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo-300x85.png?resize=300%2C85\" alt=\"CableFree Support\" width=\"300\" height=\"85\" srcset=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo.png?resize=300%2C85&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo.png?resize=1024%2C289&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo.png?resize=624%2C176&amp;ssl=1 624w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo.png?w=1150&amp;ssl=1 1150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>You can contact the CableFree: Wireless Excellence Team at any time for information and technical information and assistance.<\/p>\n<p><strong>CableFree Ticketing System<\/strong><\/p>\n<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">To raise tickets with the CableFree Support team, please use our ticketing system.<\/div>\n<div>You should create a user account via the following pages.<\/div>\n<div>Please note when creating an account &#8211; passwords have to be sufficiently long and complex.<\/p>\n<\/div>\n<div>\n<div draggable=\"false\" data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\"><strong>Technical Support for CableFree customers<\/strong><\/div>\n<div draggable=\"false\" data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\"><\/div>\n<div draggable=\"false\">Ticketing System<\/div>\n<div draggable=\"false\"><a draggable=\"false\" href=\"https:\/\/www.cablefree.net\/portal\/\" rev=\"en_rl_none\">https:\/\/www.cablefree.net\/portal\/<\/a><\/div>\n<div draggable=\"false\">Please note you will likely need to set up an account to use this system.<\/div>\n<div draggable=\"false\"><\/div>\n<div draggable=\"false\">FAQ support pages<\/div>\n<div draggable=\"false\"><a draggable=\"false\" href=\"https:\/\/www.cablefree.net\/portal\/faqs\/\" rev=\"en_rl_none\">https:\/\/www.cablefree.net\/portal\/faqs\/<\/a><\/div>\n<div draggable=\"false\">Please note:\u00a0 Content is supplied &#8220;as is&#8221; and does not confer 100% guarantee compatibility with all versions of hardware, firmware or software as our range is rapidly evolving.<\/div>\n<\/div>\n<div>Also please send any support emails to &#8220;support@cablefree.net&#8221;<\/div>\n<h2>CableFree 5G<\/h2>\n<p>CableFree 5G support, please see FAQ pages above or contact our support.<br \/>\nNDA may be required for detailed technical documents.<\/p>\n<h2><strong>CableFree MI<\/strong><strong>MO OFDM Radios<\/strong><\/h2>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"199\" data-permalink=\"https:\/\/www.cablefree.net\/support\/about\/attachment\/cablefree-amber-crystal\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal.jpg?fit=919%2C612&amp;ssl=1\" data-orig-size=\"919,612\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Keith Barnes&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;www.photographersworkshop.co.uk&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"CableFree Amber Crystal\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal.jpg?fit=625%2C416&amp;ssl=1\" class=\"alignright size-medium wp-image-199\" src=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal-300x200.jpg?resize=300%2C200\" alt=\"CableFree Amber Crystal\" width=\"300\" height=\"200\" srcset=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal.jpg?resize=768%2C511&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal.jpg?resize=624%2C416&amp;ssl=1 624w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Amber-Crystal.jpg?w=919&amp;ssl=1 919w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>CableFree MIMO OFDM radio range includes several models including<\/p>\n<ul>\n<li>Amber Crystal<\/li>\n<li>Sapphire<\/li>\n<li>Pearl<\/li>\n<\/ul>\n<p>Please find our detailed RadioOS software documentation\u00a0portal\u00a0here:<br \/>\n<a href=\"http:\/\/www.cablefree.net\/support\/radio\/software\">http:\/\/www.cablefree.net\/support\/radio\/software<\/a><\/p>\n<h2><strong>Support Areas<\/strong><\/h2>\n<p>The CableFree Team can offer assistance\u00a0on all of our range of Wireless Communication Products including:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/mimo-ofdm-radio\/\">MIMO OFDM Radio<\/a><\/li>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/free-space-optics-fso\/\">Free Space Optics (FSO)<\/a><\/li>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/millimeter-wave-mmw\/\">Millimeter Wave (MMW)<\/a><\/li>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/microwave\/\">Licensed Microwave (MW)<\/a><\/li>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/4g-lte\/\">4G\/LTE Base Stations &amp; CPE Devices<\/a><\/li>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/wifi\/\">WiFi Hotspot<\/a><\/li>\n<li><a href=\"http:\/\/www.cablefree.net\/support\/radio\/software\/Main_Page\">IP Routers and Hotspot Controllers<\/a><\/li>\n<\/ul>\n<h2><strong>Support Options<\/strong><\/h2>\n<p>Our range of Options includes:<\/p>\n<ul>\n<li>Network Design Consultancy<\/li>\n<li>Product Factory Preconfiguration<\/li>\n<li>Remote Technical Support<\/li>\n<li>Product Training<\/li>\n<li>Sales Training<\/li>\n<li>In-Warranty and Out-of-Warranty Repair<\/li>\n<li>Extended Warranty Options<\/li>\n<\/ul>\n<p>Please note, some of these items are chargeable.\u00a0<span style=\"font-size: 1rem;\">Please ask for pricing if applicable<\/span><\/p>\n<h2><strong>Network Design<\/strong><\/h2>\n<p>Network Design can be done by our experts at\u00a0the Wireless Excellence Headquarters at the Oxford Science Park, UK, for customers worldwide. \u00a0With experience in deploying mission-critical wireless networks in 65 countries since 1997, there is no-one better to advise than the Wireless Excellence team.<\/p>\n<h2><strong>Training Courses<\/strong><\/h2>\n<div id=\"attachment_156\" style=\"width: 310px\" class=\"wp-caption alignright\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-156\" data-attachment-id=\"156\" data-permalink=\"https:\/\/www.cablefree.net\/support\/microwave\/global-rain-fade-chart\/attachment\/cablefree-global_crane_map_big\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/05\/CableFree-global_crane_map_big.jpg?fit=1000%2C716&amp;ssl=1\" data-orig-size=\"1000,716\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"CableFree-global_crane_map_big\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Training Courses are Available&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/05\/CableFree-global_crane_map_big.jpg?fit=625%2C448&amp;ssl=1\" class=\"size-medium wp-image-156\" src=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/05\/CableFree-global_crane_map_big-300x215.jpg?resize=300%2C215\" alt=\"Training Courses are Available\" width=\"300\" height=\"215\" srcset=\"https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/05\/CableFree-global_crane_map_big.jpg?resize=300%2C215&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/05\/CableFree-global_crane_map_big.jpg?resize=624%2C447&amp;ssl=1 624w, https:\/\/i0.wp.com\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/05\/CableFree-global_crane_map_big.jpg?w=1000&amp;ssl=1 1000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-156\" class=\"wp-caption-text\">Training Courses are Available for all regions<\/p><\/div>\n<p>Training Courses can be run either at the Wireless Excellence Headquarters at the Oxford Science Park, UK, or in other international locations such as Dubai or Customer-specific sites.<\/p>\n<h2><strong>Local Support Worldwide \u00a0<\/strong><\/h2>\n<p>CableFree products are sold internationally by our Global Partner Network: \u00a0If you have purchased your CableFree Product through and Authorised CableFree Partner, please contact them in the first instance for Technical Assistance.<\/p>\n<h2><strong>Extended Warranty<\/strong><\/h2>\n<p>Extended Warranty options generally have to be taken out at the time of purchase. \u00a0An extra 1, 2, 3\u00a0years warranty can be added to the standard warranty on CableFree hardware.<\/p>\n<h2><strong>For Other Information<\/strong><\/h2>\n<p>For the main CableFree website, please <a href=\"http:\/\/www.cablefree.net\">Click Here<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the CableFree Technical Support forum You can contact the CableFree: Wireless Excellence Team at any time for information and technical information and assistance. CableFree Ticketing System To raise tickets with the CableFree Support team, please use our ticketing system. You should create a user account via the following pages. Please note when creating [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Home - CableFree Support<\/title>\n<meta name=\"description\" content=\"Support Portal for CableFree MIMO Radio, Microwave, Millimeter Wave, MMW, Free Space Optics, FSO and WiFi Hotspot Products\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cablefree.net\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Home - CableFree Support\" \/>\n<meta property=\"og:description\" content=\"Support Portal for CableFree MIMO Radio, Microwave, Millimeter Wave, MMW, Free Space Optics, FSO and WiFi Hotspot Products\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cablefree.net\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"CableFree Support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cablefree\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-06T13:21:15+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.cablefree.net\/support\/wp-content\/uploads\/2015\/01\/CableFree-Logo-300x85.png\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cablefree.net\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.cablefree.net\\\/support\\\/\",\"name\":\"Support Home - 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