Support Home

Welcome to the CableFree Technical Support forum

CableFree Support

You can contact the CableFree: Wireless Excellence Team at any time for information and technical information and assistance.

CableFree Ticketing System

To raise tickets with the CableFree Support team, please use our ticketing system.
You should create a user account via the following pages.
Please note when creating an account – passwords have to be sufficiently long and complex.

Technical Support for CableFree customers
Ticketing System
Please note you will likely need to set up an account to use this system.
FAQ support pages
Please note:  Content is supplied “as is” and does not confer 100% guarantee compatibility with all versions of hardware, firmware or software as our range is rapidly evolving.
Also please send any support emails to “support@cablefree.net”

CableFree 5G

CableFree 5G support, please see FAQ pages above or contact our support.
NDA may be required for detailed technical documents.

CableFree MIMO OFDM Radios

CableFree Amber CrystalCableFree MIMO OFDM radio range includes several models including

  • Amber Crystal
  • Sapphire
  • Pearl

Please find our detailed RadioOS software documentation portal here:
http://www.cablefree.net/support/radio/software

Support Areas

The CableFree Team can offer assistance on all of our range of Wireless Communication Products including:

Support Options

Our range of Options includes:

  • Network Design Consultancy
  • Product Factory Preconfiguration
  • Remote Technical Support
  • Product Training
  • Sales Training
  • In-Warranty and Out-of-Warranty Repair
  • Extended Warranty Options

Please note, some of these items are chargeable. Please ask for pricing if applicable

Network Design

Network Design can be done by our experts at the Wireless Excellence Headquarters at the Oxford Science Park, UK, for customers worldwide.  With experience in deploying mission-critical wireless networks in 65 countries since 1997, there is no-one better to advise than the Wireless Excellence team.

Training Courses

Training Courses are Available

Training Courses are Available for all regions

Training Courses can be run either at the Wireless Excellence Headquarters at the Oxford Science Park, UK, or in other international locations such as Dubai or Customer-specific sites.

Local Support Worldwide  

CableFree products are sold internationally by our Global Partner Network:  If you have purchased your CableFree Product through and Authorised CableFree Partner, please contact them in the first instance for Technical Assistance.

Extended Warranty

Extended Warranty options generally have to be taken out at the time of purchase.  An extra 1, 2, 3 years warranty can be added to the standard warranty on CableFree hardware.

For Other Information

For the main CableFree website, please Click Here